About the Claims FAQs What should I do immediately after an incident? Ensure everyone is safe and, if necessary, seek medical attention. Document the incident with photos or videos and notify Vitality Partners as soon as possible. How long do I have to file a claim after an incident? You should file your claim as soon as possible. Check your policy for specific deadlines, as they can vary. How can I check the status of my claim? You can check the status through our online portal at [Online Portal URL], by calling our claims department at [Phone Number], or by emailing us at [Claims Email Address]. How will I receive payment or benefits if my claim is approved? Payments or benefits are typically provided via direct deposit or check. Details will be communicated to you once your claim is approved. Can I appeal a claim decision? Yes, if your claim is denied, you can appeal the decision. Follow the appeals process outlined in this guide to submit your appeal. How long does it take to process a claim? The processing time varies depending on the complexity of the claim. We aim to complete the review as quickly as possible and will keep you updated on the status.