Purpose of the Guide Introduction Welcome to the Claims Process Guide. This guide is designed to help you understand and navigate the claims process with Vitality Partners. It provides step-by-step instructions to ensure you can file and manage your claim efficiently and effectively. Our goal is to make the process as clear and straightforward as possible, so you receive the support and benefits you’re entitled to. Overview of the claim process Before Filing a Claim: Review your coverage, prepare necessary documentation, and determine when it is appropriate to file a claim. Filing the Claim: Notify Vitality Partners, gather and submit required documents, complete the claim form, track your claim, and respond to any additional information requests. Post-Claim Decision: Understand the next steps based on whether your claim is approved or denied, including the appeals process if needed.